Social login not available on Microsoft Edge browser at this time. It has real implications. A ‘shared services’ BI&A CoE serves as a central hub of business insights for the entire organization. The MiHIN Shared Services Strategic Plan was endorsed by the MiHIN Governance Workgroup by unanimous vote on April 22, 2010. Shared Services, when properly implemented, helps the business focus more on delivering against strategic goals and objectives and less on managing non-core support services and technology. After years of delivering major efficiency gains and cost savings, could it be that shared services centers have hit the wall in terms of value? ​As shared services strategies mature, some believe the next step in their evolution will move them to the core of the business–not just driving cost savings, but performing business-critical processes that contribute a different level of value. As mixed sourcing practices become more popular, companies are being more strategic about which finance activities they … DTTL and each of its member firms are legally separate and independent entities. working in the shared services are being rotated into line functions to improve their understanding of the business and build valuable on-the-ground relationships. ... strategic planning and financial planning, and provide the tools necessary to be effective in their roles at the university. Here are a few questions that have proven instrumental in helping leaders focus their GRID strategies and plans. ... 9 Strategic Imperatives for CFOs. This content does not exist in the selected language. Achieving a higher level of impact also tends to require changes in the organizational and reporting structure. Next Generation Shared Services December 2012 2 Foreword This Strategic Plan for Next Generation Shared Services describes how central Government will implement, operate and manage an innovative programme for Government shared services. For example, say a process owner is currently situated in the parent’s headquarters from an organizational reporting perspective. What do you want to achieve from moving to a GRID approach? Think about it: the scale and scope of these centers have in many cases expanded to include thousands of employees in locations around the world. IT remains one of the most popular functions, and robotic process automation is emerging as a technology that will significantly change shared service models in the future. GRID and the five enablers of a shared services strategy has been saved, GRID and the five enablers of a shared services strategy has been removed, An Article Titled GRID and the five enablers of a shared services strategy already exists in Saved items. Enabling technologies and predictive analytics capabilities that contribute to responsiveness and agility. Administrative Services, under the leadership of Laura Hubbard, is engaged in managing goals for our unit as well as our role in UB 2020. While shared services are a common response to these challenges, they are extremely complex and differ in many ways from one organization to another. This phase provided a baseline measurement of costs, productivity, and business drivers, compared the company’s performance to industry peers, and provided a foundation for the Design and Build phases. ​Clearly, a GRID model requires an increased level of involvement on the part of GICs, in terms of the parent business’s functions and processes. Having done the same old things for years, many want to stretch into new areas–to deliver even more. It will enable core back office functions including HR, finance, procurement and payroll to be shared But that’s only one obvious dimension of the change. As you know, UAA has faced many rounds of budget reductions. An agency strategic plan is one of three main elements required by the Government Performance and Results Act (GPRA) of 1993 (Pub. A podcast by our professionals who share a sneak peek at life inside Deloitte. The HR Strategic Plan also provides general information about the services provided by the eight divisions within the organization. It’s an approach we’ve put to work for clients across industries–and we can put it to work for you. Astor Services for Children & Families 2017-2022 Strategic Plan positions us as a data-driven organization focused on quality programs and financial stability. After all, this isn’t a step to be taken lightly. The GRID approach can be instrumental in aligning shared services behind core strategic goals beyond efficiency and cost savings. Do you want to continue ? What value can our shared services organization deliver beyond labor-cost arbitrage? We will also help communities and regions better identify and position assets to help manufacturers succeed. A shared service is a capability that is centralized within an organization or group. Administration: Implement an Enterprise-Wide Shared Services Model • By September 30, 2019, begin implementation of an enterprise-wide shared services model for DOL core administrative functions. Many organizations pursuing a GRID approach find that they have many of the foundational GRID components already in place–but they haven’t thought about them in that context. As they continue to deliver business value, shared services organizations are continually expanding, evolving, and refining their services, according to a global Deloitte survey. If your shared services organization has grown through the years, while delivering a lower level of value compared to its size, it may be time to rethink its structure and goals. As Minister responsible for Shared Services Canada (SSC), I am pleased to present SSC’s 2019–20 Departmental Plan. Membership of the MiHIN Governance Workgroup is listed in Appendix 1 of the MiHIN Shared Services Strategic Plan. GICs should be seeking to make a greater impact on the parent organization in terms of cost management and revenue generation. You don’t need to have all of these characteristics in place today. Each of the division sections include: 1) Purpose, 2) Goals, 3) Services, 4) Accomplishments, 5) Priorities, and 6) Performance Measures. Delivering incremental value back to the parent organization through labor-cost arbitrage and process improvement tends to become more difficult at this scale. Global delivery networks that are integrated with one another, based on collaboration and interaction with other “nodes” in the network. It sets out our priorities for the year, and how we plan to deliver results.SSC is building the foundation for a digitally-enabled Public Service. Do not look at shared services in a silo but consider all the options for an integrated delivery model inclusive of shared services, outsourcing and offshoring. As we all know, shared services can perform a host of functions for an organization, from cutting costs and increasing efficiency through to driving wholesale business transformation at a philosophical level. Shared Services Initiative Leveraging Shared Services to Gain Efficiencies Lake County continues to explore ways to collaborate and coordinate with other units of governments through our shared services initiative to improve efficiency, generate greater economies of scale, and achieve costs savings. To learn more about Wavestone US’ services, visit http://www.wavestone.us/capabilities/. Discover how to deliver value by mastering five critical areas. Provide insights that improve business performance. A few wrong decisions in the design phase could derail anticipated cost savings … The capability is wrapped in a service with a well defined service contract with the expectation that all teams use the service unless they can justify a reason to go their own way. The development of this five-year plan was a collaborative process involving employees and stakeholders, including our customer-departments. Understand how to leverage the benefits of sourcing and next generation outsourcing. Shared Services, when properly implemented, helps the business focus more on delivering against strategic goals and objectives and less on managing non-core support services and technology. We think this is because organisations continue to recognise the strategic value of implementing SSCs as well as reducing their cost base, improving controls and enhancing service … Consider your company culture when designing solutions and the implementation strategy. Please see www.deloitte.com/about to learn more about our global network of member firms. How can IT prove its value and play a bigger role in M&As? Shared Services Information technology is a catalyst for successful delivery of HHS’ missions throughout our Department. L. 103–62) and the GPRA Modernization Act of 2010 - PDF (Pub. Our team is a blend of former C-suite executives and industry leaders, and high-quality talent at all levels who can tackle your most complex issues with a fresh approach. DEPARTMENT OF COMMERCE | 2018 – 2022. You will be redirected to Wavestone Global's Corporate Website, How to Develop the Right Shared Services Strategy. The Next Generation Shared Services Strategic Plan outlines how government departments and arms-length bodies will work together to share functions such as HR, procurement, finance and payroll to deliver potential savings of between £400 and £600 million a year in administration costs. L. 111–352). Certain services may not be available to attest clients under the rules and regulations of public accounting. Whether you're looking for practical advice or just plain curious, our experienced principals are here to help. 2019–20 Departmental Plan Shared Services Canada 3 President’s message SSC’s success depends on our ability to maintain and optimize a secure and reliable IT infrastructure that federal departments use to deliver digital services for Canadians. In those cases, the challenge is to determine how to link them all together in a more strategic way, in line with an overarching GRID strategy. Ensure the strategy and implementation align with ongoing company initiatives (e.g., major ERP implementation.). When embarking on a shared services strategy and assessment initiative, organizations should consider a range of topics to ensure they reduce risk, quantify cost savings opportunities, safeguard current initiatives, design effective solutions and incorporate best practices. In fact, you probably don’t. Ltd, Ravi Mehta, director, Deloitte Touche Tohmatsu India Pvt. Return to Top. It seems obvious (if you haven’t marked where you c… Functional shared services means that service delivery approaches, service scope and technology are designed to meet functional requirements and are often different for each function. This isn’t a hub-and-spoke model on steroids. Values Statement T Incorporate effective internal communications and change management programs. Identify and leverage new delivery models and technology such as cloud and as-a-service. With a globally connected network of 3,000 employees, Wavestone US is designed to help you get results. The Strategic Vision document is a … In this issue of Connectors, we’ll look at GRID basics–what you need to know to determine whether or not this approach warrants more exploration, as well as some considerations for moving ahead. Taking action against systemic bias, racism, and unequal treatment, Key opportunities, trends, and challenges, Go straight to smart with daily updates on your mobile device, See what's happening this week and the impact on your business. Shared services are a common operational strategy designed to reduce costs by eliminating repetition of effort. Here are the characteristics to look for. The shared services strategy is called for in action item #6. This factsheet outlines how shared services work and the benefits of introducing them in an organisation. manufacturers overcome shared technical challenges. Phase One: Strategize and Assess. In the simple 2x2 chart included here, that means moving up the Y axis, relying on innovation, analytics-generated insights, cognitive tools, and other high-impact capabilities that don’t require the involvement of hundreds or thousands of people to generate results. The Cabinet Office had a commitment in the Cabinet Office Business Plan for 2011-15 to publish a model for Whitehall shared services in July 2011. But all too often all those gains are overshadowed by an inability to assess exactly how successful the SSO is proving, caused by a lack of proper measurement of existing service levels and operating costs before beginning a shared service implementation. In the most sophisticated organizations, this tends to look like what we call a GRID—globally connected, responsive, integrated, dynamic shared services structures that operate as a single coordinated unit. HR departments need to deliver services with greater efficiency, while at the same time increasing the quality of service, boosting strategic contribution, and becoming a data-driven function. What can we do to make the future value curve exponential and non-linear? A shared services strategy is only as strong as the foundation upon which it is built. Meanwhile, these shared services organizations are becoming more sophisticated. Often shared services are seen as supporting strategic business partners and centres of expertise in HR. Design and implement a strong governance framework. It’s something else entirely, and it requires excellence in five critical areas. Shared services isn’t just a utility designed to save money; at best, it is a value-adding business partner. Design and manage a focused risk management program to help you stay on track. Creating a GRID model isn’t simply an exercise in scaling up existing resources. A strategic plan is commonly used to define the journey to achieving the vision. Be specific. In order to help guide your shared service initiative consider the following points: When these considerations are addressed your shared services strategy will help to reduce costs, improve service, flexibility and agility and allow for process innovation. Capabilities such as on-demand service delivery, value-linked measurement systems, and fast, empowered decision making that, together, contribute to a dynamic enterprise. The shared services BI CoE is created by breaking the data silos, leveraging / sharing the best practices, standardization and better alignment between technology and business. This requires an ongoing monitoring of metrics and a willingness to rethink original strategies. That’s why it’s important to start by taking stock of your current model, comparing existing assets to those required to construct a GRID model. The question of continued value contribution is a constant one for shared services organizations (SSOs) that have come through the ‘build and implement’ stage. See Terms of Use for more information. Build a customer-focused shared services and customer service mentality. An agency’s strategic plan defines its mission, its goals, and the means by which it will measure its progress in addressing specifi… How can we enable the next phase in value creation? Advance Innovation. It is critical that the company constantly work to improve, consolidate, and streamline services delivered to business units. Determine Criteria. This allows the process owner to make connections across the organization, feeding insights back to headquarters, and building deep, sustainable capabilities where it matters most. STRATEGIC PLAN: FY20 14 – 2018 Vision W e are an agile, trusted, strategic partner who delivers sustainable services and solutions that contribute to Penn State’s success through the attraction, retention and engagement of a talented and diverse workforce. Please enable JavaScript to view the site. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Effective shared services leaders develop a clear and shared vision for the organization and then vigorously pursue that vision. © 2020. 5 • 2 OMB Memorandum M -10 31; Immediate Review of Information Technology Projects, July 28, 2010. 3 OMB Memorandum M -12 10; Implementing PortfolioStat, March 30, 2012. The role of the family is central to our work, and their satisfaction with our services is paramount. Average ROI for shared services implementation is about 20 percent Average payback period approximately three years 74 percent meet or exceed their financial targets Measurable direct bottom-line impact, e.g. A shared services … This includes fostering collaboration across the Government of Canada to deliver the best possible digital services Canadians rely on and expect, from filing their taxes to renewing their passports. With over $ 11 billion in IT spen ding annually, a strategic vision of how HHS will deliver IT to enable mission programs, grants, and other goods and services is crucial. This plan provides general information about the services we provide and the strategies we will undertake to address current and future workforce needs. Align the shared services strategy to support growth not just cost reduction and optimization. Strategic Objective 1.2 . Parag Saigaonkar principal, Deloitte Touche Tohmatsu India Pvt. Take the time to complete a proper fact-based analysis and business case then use this to aid in decision-making and consensus. Download eBook. To learn more about Wavestone US’ services, visit http://www.wavestone.us/capabilities/. Plan initiatives to achieve on-going process optimization and standardization from the start. Discover how to deliver value by mastering five critical areas. Organisations have been implementing shared services centres (SSCs) since the mid-1980s, but there is still much interest in the topic. Align the shared services strategy with your company’s goals and objectives. Discover Deloitte and learn more about our people and culture. 1. 2. The shared services plan shouldn’t end with implementation. To remain relevant, constant evaluation, planning, adjustments and reevaluation are needed. Some organizations are already seeing signs of it. Chancellor update on Strategic Planning and Shared Services by Cathy Sandeen, UAA Chancellor | September 2, 2020 Your feedback is requested urgently regarding the UAA Shared Services Proposal. Check back weekly as we publish the most interesting questions and answers right here. Find your existing strengths and plan on building around them. A strategy plan for a university, academic department, school or school board evaluates goals in terms of outcomes for the institution, students, faculty, staff and communities. Start by examining the four stages of M&A integration. Every four years, HHS updates its strategic plan, which describes its work to address complex, multifaceted, and evolving health and human services issues. As shared services strategies mature, some believe the next step in their evolution will move them to the core of the business–not just driving cost savings, but performing business-critical processes that contribute a different level of value. During the Assess and Plan phase, ScottMadden assisted the client in determining the strategy and value proposition for shared services. The shared service model can help businesses reduce costs, avoid duplication of effort, and allow a greater focus on HR strategy. Although functional shared services may operate in shared locations, service definition and leadership structures remain hard-wired to the functions. They are large organizations on their own terms–not just nimble teams focused on individual business tasks. Telecommunications, Media & Entertainment, GRID—globally connected, responsive, integrated, dynamic. It’s possible to fuse these aspirations and growing capabilities with the evolving needs of the organization. If a GIC is taking a central role in creating a new, world-class, GRID enabled capability, that role would typically be within the GIC structure–rather than the headquarters’ structure. In fact, it’s far more important to understand how those existing resources may need to change in order to enable a GRID reality. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. OASAM Strategic Objectives M.1, M.2, and M.3 Global centers with “glocal” talent pools, global process ownership, and financials that are competitive around the world. How to choose the best third-party sourcing advisor for your organization in a market full of ready advisors to ensure long-term success. STRATEGIC PLAN . All our consultants thrive on complex challenges, enjoy blazing new trails, and are committed to your organization’s success. Model best practices to plan for efficient growth in a post COVID-19 recovery. What types of changes will we need to make in order to do things in a more innovative manner–not just faster, better, or cheaper. Ltd. 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